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Guiding Hands Testimonials
Guiding Hands constantly receives letters, cards, phone calls and emails from families thanking us for our assistance when they were in their time of need. We love hearing from them and have developed deep friendships that have lasted throughout the years with many of them. Most parents offer to write a testimonial and/or speak with other parents who find themselves in the same position as they once were, wondering who to hire to transport their teen.

These testimonials are unsolicited. They are written by parents, teens and industry professionals. Submitters have the ability to write them in any manner they see fit. We do however respect their privacy and encourage them to sign them in a manner which is comfortable to them if they are going to write one. Sometimes that is with a name, sometimes with initials, and sometimes with their name withheld.

Undoubtedly, as you read through them, you will find some that may reflect your own position and the ordeals you also are currently faced with. You will notice that these are not generic testimonials and letters but heartfelt endorsements of our abilities and sincerity. Believe that these parents were once like you and our approach and handling of their situation is insight as to how we will assist and help you too.


To whom it may concern:

I really canít say enough good things about Guiding Hands. They are someone I could trust at a time in my life when I didnít know anyone I could trust. I was so confused and there seemed like nowhere I could turn for help. I really never thought that I would ever have to use a transport service. When my 17-year-old son had finally gotten completely out of control because of his drug and alcohol use than I really had no choice. There was no other way to get him to a program. I am so grateful to Guiding Hands.

The first program I had chosen for my son was not the right choice and Guiding Hands not only transported my son but also helped me to find the right program for him.

The reason I chose Guiding Hands was because they were interested in my son. They wanted to know everything about him so that they could make his transport a positive event. Believe me there wasnít anything positive in his life at this time. They were very professional but they were also kind and compassionate. Thatís what made the difference for me. They also help me by talking to me and explaining everything that was going to happen. I talked to them so much before the transport and they were so kind and sometimes just listened because I just needed to talk. They made it easy for me to confide in them and to trust them.

They not only transported my son to a program but while my son was in the program he had to come back for a court date. I hired Guiding Hands to bring him to court and then back to the program again. They were wonderful and worked with me every step of the way. The staff at Guiding Hands was so caring. It wasnít just a job to them. They really were concerned about the welfare of my son.

My son was transported twice by Guiding Hands and I can tell you that it was the best experience. If you are looking into a transport service I know that so far you probably are at your wits end with worry and donít know who to trust. This comes from a motherís heart that was broken by the path that her son had chosen to take. I got peace and comfort from knowing that Guiding Hands truly cared about helping and It wasnít all just about the transport. It was about helping a young man that was destroying his life.

If you are considering using a transport service I highly recommend Guiding Hands. They are truly professional and compassionate people, something you donít find very often in this type of business. In fact, in any business. They are more than just a transport service. They are people who really care and whom you can trust. me - Diane Bartlett

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Dear Mayor S.

My name is Jack M. and I am the father of five adopted siblings. My oldest daughter Stacey, age 17, has struggled with alcohol and some drug use. We placed her in a long-term therapeutic rehab center in Colorado some months ago. Last summer while she was living at home she made acquaintance of a Mr. Jose Gomez. Mr. Gomez is 22 years old. I have been told that Mr. Gomez is a convicted felon. Mr. Gomez took it upon himself and in March of this year sent enough money to my minor daughter in Colorado so she could buy a bus ticket from Denver to California. Stacey ran away from the facility and was harbored by Mr. Gomez at an known address. My wife and I immediately reported our child missing to the National Center for Missing and Exploited Children. They classified her as an Endangered Runaway and notified the local Police Department. My wife delivered copies of the missing posters to all of the police organizations. We tried repeatedly to get support from the Police Department. Sgt. Gary P. and Cmdr. Tom S. offered no help and in fact acted annoyed that we would be so forward as to actually asked them to pick up our child. We gave the detectives the address where we knew she was staying. Still no action.

This is a minor female being harbored illegally by an adult male who is a known criminal. We were told he was supplying her with drugs and using her sexually. All of this was communicated to the police who declined to take any action, offer any advice, empathy or help of any kind. As far as we were concerned our child was in grave danger.

Those are the children we read about regularly in the newspapers, found dead or abused beyond repair. I dare say if she had been the daughter of a member of the police department the response would have been dramatically different. That complete lack of help from the police led us to pursue other paths for her recovery. We found and hired a transport agency called Guiding Hands who makes the business of locating and transporting juveniles like our daughter back to safety. The owner of Guiding Hands, Kipp, also spoke with your detectives and was again told that the police were unwilling to be involved in any way in Staceyís safe recovery. Apparently the detective told Kipp to ďJust get her. We donít want to know about it.Ē Kipp of Guiding Hands (see enclosed business card) can corroborate these facts if you would like to call him. When he asked the police to at least give him a civil standby while he picked up my daughter they even refuse to do that. Stacey was recently picked up by Guiding Hands without incident and returned to the therapeutic program in Colorado.

As a citizen and parent I am incensed at the behavior of your police. We have a known adult criminal aiding and abetting the delinquent behavior of a minor female child at a known address in their jurisdiction and they simply refuse to act. California law provides every opportunity for them to have detained her but they appeared to be unaware of this and unwilling to act on it. It is shameful and embarrassing to be subjected to this level of incompetence and lack of caring on the part of the police. I can assure you that I will do my utmost to publicize their negligent behavior and unwillingness to protect those least able to protect themselves. I have already contacted local newspapers. In addition, one of our national news networks is doing a story on how poorly the police are protecting both male and female juveniles. We have been asked if we could be interviewed. Have no doubt that we will take every opportunity to expose the truth about those who take an oath to protect and to serve and then dishonor that oath when called upon.

Sincerely, Jack and Elizabeth M.

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Dear Guiding Hands,

After the unsettling experience we went through finding our son and delivering him safely to the program I felt like Kipp, Mark and Corrum are part of our family. Their operation was incredible and we knew we were in great hands. Kipp constantly informed us as Mark and Corrum went about their business of finding our son. They were tenacious and relentless in their pursuit and we were confident that they would be successful in their mission.

Our son was apprehended without incident and all the kids who were cooperative with their search effort remained anonymous to our son and the kids involved with hiding our son. Guiding Hands is an amazing group and we couldnít have been more pleased.

Since our son has been at the program Kipp has been most helpful with recommendations for our son after he finishes which is something he did on his own and we appreciate him very much. These guys are the best- Bill Shuford

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Dear Guiding Hands,

The unknown and unfamiliar is terrifying for a parent and teen and one of the most difficult decisions to make is whether or not to send their child away is in his or her own best interests. We knew we had no choice in our sonís case and when I spoke with Kipp at Guiding Hands he immediately put me to ease. And the more we spoke the more my confidence in him and his service grew. Kipp offered detailed background information about himself, the company and his depth of experience with at risk teens and the school where we were sending our son. Kippís empathy, thoroughness and professionalism were apparent the five or six different occasions when we spoke at length. He educated me about the process, always took time to answer my questions and never made me feel rushed.

By the time Kipp showed up at my door to escort our son I was so confident we had made the right decision about hiring Guiding Hands. Kipp contacted us throughout the journey to the school and he was very comforting and calming towards our son during the experience.

Kipps ability to build a rapport with kids was clear when three weeks later our son ran away from the school. When our son eventually called me, hysterical, he agreed without hesitation that Kipp could come get him and take him back to the school. He obviously trusted him. When Kipp and our son met up, Kipp called and asked if he could spend time talking with him to calm him down and get him in a different frame of mind before returning to the school. We agreed.

Even after safely delivering him to the school, Kipp phoned us to follow up and spent another couple of hours talking to us. Kipp operates above and beyond the call of duty and we couldnít be more grateful. Thank you Guiding Hands for taking such good care of our son- Rick and Kilene Lewis

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I was very impressed with Kipp after my first phone call with him. He explained the process to me in its entirety and answered every question I had in whatever detail I required no matter what the question. He also asked me many questions about my son, his interest, his fears, the food he liked, how I thought he would respond to different aspects of the intervention etc. I felt that the entire experience was tailored perfectly to work for my son. What could have been an utterly miserable and traumatizing time in his life turned into an interesting, if not unusual, road trip with my son actually enjoying himself a lot of the time.

As difficult as it was to turn my medically fragile son over to the care of others, from the moment I got the call they had left our house with our son I felt part of the huge burden I had carried for months leave. I knew he was in the care of responsible, caring, professionals. Agents who would look after him and be responsive to his needs and protect him from his own poor choices. Every aspect of the transport went as planned. I could not have asked for a better outcome.

I am very thankful to everyone involved in my sonís transport. It was done in a firm by caring manner and my son recalls it as a positive experience at a dark time in his life - C.J. North 408-865-0194

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I felt very comfortable when talking to Kipp. I felt I was the only person in his schedule. They always kept me very informed and although they had control over my child I felt they were truly caring and in control of the situation. I think the service was perfect. My daughter didnít feel threatened in her intimacy even though she had absolutely no privacy. - Carol Esquino 619-618-5454

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Our experience with Guiding Hands was exceptional from our first telephone call to inquire about the service all the way through our daughterís destination. We are very happy to know that honest professional services such as Guiding Hands are available in times of crisis. They proved to be very knowledgeable and helpful through the entire process and we recommend Guiding Hands to anyone in need of their services. ~ Don Girman 408-309-9410

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What I liked most about Guiding Hands is that they were there for me when I needed them most. Reassuring, professional and comforting to my situation. They transported a 17 year old teen to an out-of-state facility in an urgent situation with great care and concern. Kipp was outstanding! Very caring and professional. I would recommend them to any parent - Bonnie Ford 510-655-6763

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I talked to Kipp several times at no charge before engaging in his service. He gave me several programs he had recommended and I looked into those (one being the one I finally sent my son to). Kipp was totally available to me and was always sympathetic and compassionate about our situation. I love his demeanor and felt like he was a friend. I really trusted his judgment and the fact that he was experienced. I felt very comfortable with him transporting my son - Jeri Silva 707-480-6123

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What a wonderful service! My son was treated with respect and assurance that he was going to be fine and that he had people with him that cared and wanted to help him. Kipp and Mark talked to him about his trouble and tried to help him see how and where he was going was going to help him. They discussed having been there before with other kids and told him what it was like and what he could expect when he got there. They were kind, supportive and I am sure made the transition a lot easier on myself. God bless and thank you for all that you did for my son- D Musick 760-710-748

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I thought they did a great job of calmly getting my daughter into the car. I thought there would be a fight but she went without hurting anyone or any property damage. I really appreciated being kept informed the entire trip. 650-725-9830

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Dear Kipp,

Thank you for buying Burger King for my son Jose and for the incident at the program after you dropped my son off. The Admission Dept. from the program called you two-hours after you left because they had some problems with the insurance. The insurance didnít want to pay for my son to be admitted. You had the kindness to call me and tell me about the situation and what the program was dealing with. It was a long difficult day for me and for you to stop and wait for two hours to see what was going to happen with my son Jose, I want to thank you and thanks to God that the insurance wound up covering my son. Thank you Kipp for waiting - Eva Gonzales 408-262-8270

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I was advised by John Muir Hospital psychiatrist Dr. Grimley not to attempt transporting by myself. She recommended I call you and was immediately at ease with an emotional situation. That you described exactly what to do, how and when to do it all made sense and made me feel better about it. Everything went exactly as described and the transportation was as smooth as could be. Kipp also gave me some good comments about the program which helped immensely. Even after doing research it was good to hear about people he knew who had been successful at the program. This was very comforting and reassuring - Kevin M. 925-577-3880

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Denise 925-418-4550 925-354-5958

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As with any event involving oneís child I was fraught with concern about the entire intervention process. I tried to research a situation that I knew nothing about and came up with not very much more. However, as a mother I got a feeling that this was going to be a delicate state for everyoneís emotional well-being and by direct discussion with Kipp immediately understood it was Guiding Hands that I wanted to trust with my adolescence transport to the out-of-state RTC. Kipp was like a friend, teacher and policeman all rolled into one. I am so very grateful for them and their professionalism. They were more like family than contractors. My son is currently doing well and speaks very highly of the team who drove him to a new beginning. There was a lot of discussion and respectful treatment of my minor on that long drive that helped him gain new perspective. I would recommend them without hesitation and encourage anyone to call me to discuss my experience if they are still wary and nervous of the services offered ~ Charlotte Bird 707-766-6216

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The experience was incredibly difficult. A decision to place my daughter in residential treatment and to hire a transport company to get her there was the hardest thing I have ever had to do as a parent. Guiding Hands made the transport very smooth and easy. They were very professional and handled her situation with sympathy and graciousness. I am thankful that they eased the burden that we felt in this situation. ~ C. Brandt 801-499-7071

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Guiding Hands was very helpful. We had no other options to safely transport the child. They were caring, professional and really knew what they were doing. Will be calling them again as soon as the need arises. ~ Karen Maserjian Indian Health Services 951-509-8780

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Dear Guiding Hands

Words cannot say enough for the time, patients and experience you had in ensuring my son was okay. It comforted me to hear his voice, listen to all of you laugh and know that he was hungry. The road is still long but half the battle has been won. He is safe. I hope your families as well understand your 24/7 phone calls and cries for rescue. What would we be like without your support. My family thanks you and I thank you. - Jackie

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Dear Kipp

This is the holiday where we take time to take stock and give thanks. As I reflect on the events of this last year I am most thankful, most beholden, to you and your organization Guiding Hands. I just donít know how we wouldíve made it through the ordeal of my daughterís runaway without you. From the first day we spoke you provided expertise and guidance, resources, referrals and a shoulder to lean upon and continued to do so through every step of locating my daughter, returning her to us, and finding a program to help her and her family. If you ever need a reference or testimonial as to the important work you are doing and how effectively and compassionately you provide these services please donít hesitate to refer such inquiries to me at the phone number or e-mail address listed below. With deep gratitude and respect I remain sincerely yours. ~ Emerson Dunning 801-750-0084 Emerson@callswithoutwalls.com

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Dear Kipp

First I have to say that things could not have gone any smoother with you and your partner keeping your cool despite the alternatives that Lindsay threw us. I also have to thank you again for your concern about her welfare. You constantly kept me informed for which I am so grateful for. I truly believe you were the best concerning Lindsay. I would definitely recommend your service and thank you for everything. ~ Sincerely Barbara B.

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ďA company that really cares about the children and families they helpĒ ~ Radio Station KTSA Texas

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We donít treat the kids disrespectfully. Our goal at the end of working with them is to be given a hug and we usually get it. ~ U.S. News & World Report

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Dear Kipp,

You made me cry. Half because you were making me face reality but more so because you were telling me what I needed to hear and not what I wanted to hear. I have been to three psychologist who all told me the same thing. However, once I talked to you and you said the exact opposite I knew in my heart I was finally dealing with a real person who had my familyís best interest at heart no matter how hard it was for us to face. Your truthfulness and support is the reason why our family has come together again. Thank you, thank you, thank you. ~ Stacy K. California

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I spent $50,000 on psychologist for my daughter. I want you to know that I called them all back demanding a refund because you got more out of her in the one day you spent with her than they did in two years. - Melanie P. California

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Without a doubt I truly believe your involvement in our daughterís situation literally saved her life. - Mary B. California

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After using your company just one time I emptied my Rolodex of all the other transport services and threw them in the trash. ~ T. R. California Schools

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Dear Kipp

I just wanted to let you know that after you completed the transport of my son I was so thrilled with the level of your service, the professionalism, care, support and communication that I called the program and asked them why they would refer anyone else? They told me that they had to give parents options. I told them to make sure Guiding Hands always remained at the top of their list with 5 stars next to it. If you ever need a referral, please donít hesitate to send them my way. ~Cohen

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Due to our hectic schedule so much can go wrong or pile up. With last minute authorizations, emergency transports are needed. Guiding Hands has always been there to bail us out. Always. ~ Veronica, Social Worker

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Whenever we have a very troubled teen that needs to be transported we call Guiding Hands. Some of our staff actually stay after their shift is over and wait for Guiding Hands to arrive and pick up the teen so they can see what happens. Without fail the pick up is uneventful and couldnít go smoother. They never fail to leave us in amazement. I donít know what their secret is in getting the teens so compliant so quickly but we could sure use it. ~ Jodie S., Social Worker

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Dear Kipp,

I donít think that I will ever be able to tell you how much your service meant to me. After initially talking to you on the phone I was so comfortable with my decision to use you and your company that I actually got one of the best nights sleep I ever had. And the transport hadnít even happened yet! You made me feel so at ease. You were reassuring and comfortable to talk to. I felt that no matter what happened from that point on I had found the person who could handle it. Andrew said that he actually had a lot of fun with you and Mark and that you guys were funny and ďcoolĒ. You guys make a great team and I am so thankful to you both.

~ Tammy W., California

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Talk to all the other transport companies first and then talk to Guiding Hands. You will see the difference. ~ Gina F. EMT California

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ďTo Whom It May Concern,

I am a parent who has had the privilege of working with Guiding Hands. My name is Mary Maddock. I met Kipp in 1999 when my daughter, Sarah, ran from an inpatient psychiatric center in San Diego. Kipp was called to help find Sarah and take her back to the center. I remember feeling so grateful to have an organization to call for help at that time, especially having no experience with this type of situation. Guiding Hands found Sarah (and her roommate) and escorted both of them back successfully to the center.

Then, in the summer of 2006, our paths crossed again. I contacted Guiding Hands and spoke with Kipp; my daughter had been missing for a year. It was a miracle that I came across Guiding Hands phone number--but even more of a miracle that Kipp remembered Sarah, my daughter, and her case 7 years ago.

I described to Kipp the series of events of the past 7 years -- her life, issues, problems with the law, addiction and marriage to a two time felon. Kipp was there, able to give me hope, and reassure me that he would help me locate Sarah and would not quit until Sarah was found.

My search for Sarah was very emotional to say the least. Kipp was realistic, reasonable, and full of compassion, hope, and strength. He was my sounding board when I needed a reality check and he was my reasoning when I felt confused. Guiding Hands walked me through FBI searches, police contacts and nationwide searches for my daughter. Guiding Hands was my Guardian Angel.

The journey to find Sarah was just as important to me as finally making contact with her. Parents need expertise, passion and heart when a child is in trouble. It is very lonely when your child is missing or is in trouble, Guiding Hands is the bridge.

I have not met a finer person than Kipp Beatty. His steadfastness to the cause is beyond human comprehension. The story is not over with my daughter Sarah but I know where to go for help. Thank you Guiding Hands.

~ Mary Maddock (949)-500-3145

Dear Parents and Families,

I have known the Guiding Hands company for many years. Over the years I have grown very fond of them because of who they are as people. I can recall so many stories associated with them and their kindness, concern, compassion and generosity that would serve as incredible testimonies as to who they are and how they function as a company. Many of these stories are completely unknown and go unnoticed except to those who experienced them first hand. Knowing Guiding Hands I know they donít work in a manner to be recognized or honored but simply because they believe it is the right thing to do.

For example, there was a young girl who had been severely abused physically and mentally for several years. Because of the amount and various types of treatment she needed, she spent a large amount of her life inside various treatment centers and hospitals. After completing one particular program, she was scheduled to be transferred to another program several states away. When Guiding Hands was contracted to handle her transport, they called her parents to introduce themselves and explain their transport process. It was during that conversation that Guiding Hands learned that the young girl was a huge nature and wildlife enthusiast although, due to her inpatient care, she experienced very little of it.

With her parentís permission Guiding Hands cancelled her flight and instead drove her to her new program knowing that the road trip would take them near Yellowstone National Park. They spent the majority of the day in the park where the young girl got to see buffalo, elk and a pack of wolves up close and in their natural environment. The new program relayed to Guiding Hands that her trip with them was all she talked about for the first two weeks after her arrival.

What could have been a simple 2 hour flight turned into an additional 16 hour memory of a lifetime. Guiding Hands told me they did this because they did not know how long she would be an inpatient at her new program and that she might not get another opportunity to experience it. They added that they also hoped it would get her in a positive mood to be able to deal with the next step in her treatment process. (It is important to note that Guiding Hands did not charge her parents anything extra for doing this for their daughter.)

It is these kinds of stories that they are constantly doing for the families and adolescents they work with each year that makes them unlike any other transport company. I could not recommend them enough. ~ Leanna K.

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Dear Guiding Hands,

I couldnít be more thrilled with the way my daughterís transport went. I didnít put much thought into transport companies being very different from each other. I was wrong when it came to your company. I wanted to share with you a little something that you may not be aware of. The first-time I had my daughter transported I used one of the more well-known companies. The second time she needed to be admitted I used a different transport company. The third time I needed to have her placed the new program kept insisting that I use Guiding Hands. When I talked to my daughter after the transport all she kept talking about was how ďawesomeĒ the transport was and how much she liked Hilary. She had never mentioned anything about the other transport companies before. She even asked me if you could bring her home when she finished her stay. Now I know why the program was so insistent that I use your company. I hope I donít have to place her again but if I do I know who to call. I wish Iíd known about you sooner.

~ Donna P.

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I wish I could have all of the teens that come here be transported by Guiding Hands. It would be so much easier on us initially as they have a unique ability to calm the teens, establish a trusting rapport with them and getting them into an open frame of mind to give the program a chance. ~ Sharon, Program Admission

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Dear Kipp,

I want to thank you for transporting Samantha to Southern California. Your constant communication with me and reassurance that she was doing fine was so comforting. You and Hilary did such a fantastic job. You guys are unbelievable and I am so glad a company like yours exist. I was shocked to see Samantha approach you and Hilary and hug you good bye when you dropped her off. She doesnít even hug me or her father! I mentioned that to the intake person and she told me that she never sees teens hug their escorts but when it comes to Guiding Hands it happens all the time. I pray Samantha does well where she is and I know because of you she is off to a good start. ~ Connie L., Hayward, Ca.

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The day we decided to send my daughter away we thought it would be best if we had her psychologist tell her at her appointment. For over 20 minutes we listen to her yelling, screaming and crying through the office door. I kept looking at Kipp who was shaking his head in dismay. Finally he went to the door and asked her psychologist to leave the office. he then went in with Hilary and shut the door. I could not hear what was being said but I was stunned when I heard my daughter laughing within 2 to 3 minutes. She then came out of the office and got in the car on her own. Literally within minutes of them driving away my cell phone rang. It was Kipp. He had called me without my daughterís knowledge and let me listen to their conversation. I heard my daughter talking and laughing like she was on a field trip. My daughterís psychologist told me that she was really embarrassed that as a professional she could not control my daughter and yet the transporters did it with ease. Maybe you should consider changing occupations. - L. H., San Diego, Ca.

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Guiding Hands is the only transport company any of our doctors will refer.

~ Pam, Social Worker

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There is Guiding Hands and then thereís everybody else. ~ M.S., E.D.

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I tell all my clients that if they need to use a transport company they need to use Guiding Hands if they are available. If Guiding Hands is not available they need to wait until they are. Itís that important. ~ Sean H. Clinical Psychologist

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I called about half a dozen transport companies before calling Guiding Hands. I was beginning to feel very frustrated as each company talked to me like they were transporting a package and not my son. When I spoke with Kipp he had the exact opposite approach. He asked me questions about my son, addressed my concerns and fears and assured me that my sons well being was Kipps priority. I felt so comfortable with him that I hired them without calling anyone else. Kipp and Mark transported my son. Their professionalism, care and compassion went even further than I expected. I cannot express how much your effort means to me and my family. I would refer your services without hesitation to any family considering using your services. ~ Lisa S. California

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The first time I had my son transported I was horrified when he told me how they had treated him during the transport. I felt so guilty that I promised him that if I ever needed to have him placed again I would not use a transport company.

A few months after he came home he relapsed and I was faced with placing him again. The more I talked to him about going back into treatment, the more he resisted. I soon found myself faced with a dilemma. Do I keep my promise and let him continue to spiral downward or do I break my promise in an effort to try to save his life?

I expressed my position to the new program who instantly told me to call Guiding Hands. I spoke with Kipp and, although still apprehensive, I felt more at ease about exploring the idea of having my son transported. Kipp was not pushy at all. He listened to my position, concern and fears. He sympathized with me and gave me support. Through several conversations with him I was able to find the courage to use Guiding Hands. Although I was comfortable with my decision I cried for three days prior to the transport.

On the morning of the transport I prayed for the best. Kipp and Mark were everything I hoped they would be and more. They were very reassuring, calm and in complete control. I was shocked at how fast they were in and out of my home with my son.

About two hours into the transport Kipp called me without my sonís knowledge and I could hear him laughing and joking in the background.

Needless to say I was really apprehensive about talking to my son for the first time after he got to the program, but was both relieved and surprised when he thanked me for choosing Guiding Hands to transport him. He said he actually had a lot of fun during the transport and that Kipp and Mark were making him laugh the whole time. He then asked me to make sure that if I ever had to place him again to make sure I used Guiding Hands.

Thank you Kipp and Mark for turning my broken promise into a positive outcome. ~ Debra

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We knew our son was going to put up a fight when Guiding Hands came to transport him. He had fought with three police officers just two days earlier. Kipp was so at ease and confident about the pick up that he even told us that we could leave our other son at the house when they did the pick up.

My wife and I drove down the street and parked where we could see them when they left our home. It seemed like we had just turned off the engine when we saw Kipp, Mark and our son come out of the house and get into the car. We honestly believed that because the pick up went so quickly and easy that they had taken the wrong son.

Not in a million years would I have ever believed that the pick up was going to go so smoothly but that is exactly what happened. ~ Name withheld

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I have never been a fan of transport companies. As a therapist I understand the necessity for them at times but always felt that they are to intimidating and rough with the kids they transport. Then I had some students begin to talk about a transport company called Guiding Hands. I over heard them comparing notes and was intrigued at how highly they regarded their transporters. Each time Guiding Hands came to the center to drop off a new arrival, the teens in my class would get excited and wave when they saw Kipp, Mark or Hilary through the window. This became a regular occurrence. After several years of witnessing this I finally made the point of meeting the Guiding Hands staff myself. They were very warm and friendly and I immediately understood why my patients held them in such high regard. I still do not think highly of transport companies but gladly make an exception when it comes to Guiding Hands. They are the only company I have ever referred.

~ Trisha, Clinical Therapist

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Over the years I have seen every transport company utilize restraints on the teens they are transporting. Either out of necessity or policy it is a common practice. Not once have I ever seen Guiding Hands do so. When we have a patient who is out of control, Guiding Hands takes the additional time needed to calm the patient and work with them to a point where restraints are not necessary. Guiding Hands understands these teens and has a unique ability to get them into a positive frame of mind in such a short amount of time. I highly recommend them to any family in need of transportation services. ~ Richard, Case Worker

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When I was given a list of transport companies to consider using to transport my son, the case worker kept tapping her finger on the Guiding Hands name. I realized that she was not able to advise me on who to choose but it was her way of narrowing down the list. She could not have been more right. Guiding Hands was a God send. The way they talked with me, explained everything and answered my questions was unlike anything I was expecting. They had a very gentle but humorous way about them. It was not at all what I expected. It was reassuring to know that they would be transporting my son and the manner in which they were going to do it. What started out as a name on the list turned into a wonderful experience and a new set of friends. ~ Mark, California

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I am required to give a list of transport companies to each of the parents who ask for one. Most of them will ask me who I prefer. I tell them that I have a two year old daughter and there is only one company on that list that I would trust her to and that is Guiding Hands. ~ Lisa, Program Admission Director

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Dear Guiding Hands,

Just a few weeks ago we had no idea services like yours even existed. With very short notice we had to make the extremely stressful decision of how to safely transport our 15 year old son from Connecticut to Utah. The reason behind having to transfer him to the program in the first place was opposition and defiant behavior, so we feared he would be even less cooperative when faced with the surprise alternative of the wilderness program.

Of all the stressful aspects of the events, we were perhaps most frightened of the actual physical relocation of him. I think our expectations of the escorts would be of almost ďsecurity guardsĒ that specialize with children. The two-man team led by Kipp was far from that and so very much more.

Despite our son being frightened, Kipp provided guidance, comfort and explanation and managed to keep our son calm, under control and perhaps even enter the program with a better understanding of why he is in it, what he needs to do to succeed and the opportunity he has to change his life. We never expected someone could have so big an impact in so short a period of time and in particular under such stressful circumstances. At the same time, Kipp kept in continual contact with us as parents to include a lengthy follow up conversation. He went above and beyond to keep us informed and provide comfort.

Your company is clearly a very special group of individuals. We hope that you can somewhat appreciate how valuable and unique a role you play during some of the most stressful times in peopleís lives. We are grateful beyond any words and certainly would recommend and endorse your services to any other parents in need of them.

Very truly yours,

Jim and Sharon

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After talking to several transport companies we decided to hire Guiding Hands to transport our son from the hospital in California to the program in Utah. Kipp and Mark were the transport agents. We live about ten or so miles from the hospital and they took the time to drive to our house that night so we could meet them in person. We did not ask them to and they did not charge us to do so.

They spent about an hour with my wife and I, answered all of our questions and just gave us the opportunity to get comfortable with them. Our visit was great. After they left to go get our son and transport him my wife said she could not remember the last time she had laughed so hard and for so long. She even said her side hurt from laughing so much.

Early the next morning we got a call from Kipp saying that our son wanted to talk to us. It surprised us because our son had not spoken to us the entire nine days he was in the hospital. He told us that he loved us and was sorry for the way he treated us and what he had put us through. He even said he understood why we were sending him away. My wife asked him why he was now speaking to us because she thought he would be angrier at us for sending him away. He told us that Kipp and Mark had been talking to him and he realized some things during their conversations. Needless to say we cried because he had finally said what we wanted to hear but thought we never would.

There are no words to describe Kipp and Mark, their expertise and performance. These guys are true heroís and we will always be grateful to them for what they did. ~ Stan and Elizabeth

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I had talked with other transport companies prior to talking with Guiding Hands. Kipp pointed out things about the transport that the other companies didnít even mention. It was clear he knew what he was talking about and everything he said made perfect sense. After my conversation with him I felt like the other companies were wanting to transport my son in a manner that was easiest and more convenient for them and not what was best or safest for my child. The fact that they failed to even mention these issues made me feel that they lacked the professionalism of Guiding Hands. Needless to say I hired Guiding Hands and could not be more happy with the results. ~ Susan F.

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When the hospital staff told me that I was going to be transported from the hospital to a program by a transport company I decided I was going to try to fight them and run away once I got outside of the hospital. The only reason why I didnít is because when Kipp came into my room he sat down on the chair and talked to me. He was the first person who talked to me and treated me like a human being since I had been there. He really made me feel that he cared about me and the situation I was in. And he made me laugh a lot. He told me he knew the hospital food was bad and took me to Taco Bell which is where he let me pick to go. He talked with me for the whole transport and helped me see where I was messing up in my life but he did it without making me feel bad or stupid. Even though I didnít want to go I took his advice and did my best when I got to the program and did better than I thought I would. ~ Eric, Transported Teen

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My sonís transport began in the early morning of 9/11. Although I watched in disbelief the horror happening on T.V., I can honestly say that I never once was concerned about my sonís safety. I did not know where he was, as the program was across the country, but I knew who he was with. In fact, I couldnít think of anyone else I would rather have had him with. Even with all that was going on, when the rest of the world seemed to stop, Guiding Hands was able to contact me and let me know where they were and that my son was safe. Even more amazing was that they finished the transport that same day. ~ Gary D.

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Dear Kipp

I hope all is well with you man. I hope all of your escorts have been going smoothly. I wanted to write you guys to let you know that I did what you said. I did not cause any problems when I got back. I just went with the flow and accepted my consequences. I am still leaving my school in December to come home for good. I will go back to public school this year and graduate too. Thank you for being so considerate and making my trip back to this school I consider my jail/hell as easy as you possibly could for me. I hope I wasnít to much of a problem. I tried to be as compliant as possible. I am sorry it took so long to write you guys. I have been very busy dealing with a lot of s***. I again thank you for being there for me on a day when I felt as if I had no one. I would love a letter from you guys. Please write back a.s.a.p. Would you either send a picture or a biz card or something for me? I will call you over Thanksgiving break. Take care. See ya soon. Thank you!!! Talk to you soon. God bless you guys.

Your Friend

Warren

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I was referred to Guiding Hands to help me with my sonís transport. I spoke with Kipp and explained to him that my husband and I really wanted to take our son to the program ourselves but were skeptical in our abilities. Kipp talked me through how we should go about doing it. What pitfalls to look out for, and what tactics my son would resort to to sabotage our trip. He then encouraged my husband and I to take a dry run so that when the time came to do it we would have some familiarity with what we were doing.

Kipp told us where to park at the airport, what time to get there, how to expedite getting our tickets and get through security faster. He told me what to do to keep my son occupied and how to calm him when we saw him getting upset.

The morning of our trip went exactly as we prepared for. My son tried everything Kipp said he would but we were prepared for it and handled it before it became an issue. I can honestly say that had we not talked to Kipp first we would have failed before even leaving the house.

It says a lot about a company when they put what is best for a family ahead of what is best for their company. It would not have taken much for Kipp to talk us out of our decision and instead hire Guiding Hands. It took him longer to work with us knowing there was nothing in it for him. Because of his time and support for us we feel that we were able to take the first step, which seems to be the hardest, together as a family and we are better for it. Even though we did not use Guiding Hands, we will always be grateful to them. Thank you. ~ Marcie M. San Diego, Ca.

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When my husband and I first thought about using a transport company my husband asked me to call some of them and get price quotes. Being the overprotective mother I am I called as many transport companies as I could find. When I called Guiding Hands and spoke with Kipp I was really impressed with him. He answered all my questions and even the ones I didnít ask but should have. He was very patient with me and really made me feel that the well being of my son was a top priority to him. He was very reassuring and confident in his abilities and the abilities of his employees. By the time our phone conversation ended I knew who was going to transport my son.

Guiding Hands was not the cheapest quote but I told my husband that if we were going to send our son away either we used Guiding Hands, regardless of how much they charged, or he wasnít going. The transport went better than we could have ever hoped for. Using Guiding Hands was one of the best decisions we made concerning getting our son help and we would do it again without hesitation.

~ Maxine T.

transport companies,handicap transportation,treatment centers,hospitals,children,teenagers,Guiding Hands specializes in adolescent transports, interventions, holdings and locating, Guiding Hands was founded in 1992, making us one of the oldest adolescent transport companies in the industry.
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